Login

frequently asked questions

we strive to be flexible and provide healthy options for diets of all types.

  • How soon can I start?

    Your start date depends on the plan that you select and
    also the window that you order in.

    A LA CARTE ORDERING

    Orders placed SUN – WED NOON are delivered (or ready for pickup on Sunday)
    If the customer selects more than 6 items from the a la carte menu they will get the option to split the order
    If they choose to split the order their meals will be ready for pickup/ delivery on Sunday and Wednesday.

    Orders placed AFTER NOON ON WED- SAT MIDNIGHT are delivered (or ready for pickup on Wednesday)
    The split option will not be available for this window of ordering since we are cooking from a new menu by the time you will be getting the second half of your order.

    MEAL PLAN ORDERING (GET LEAN/MUSCLE BUILDER)
    Orders placed Tues-Thurs start on the immediate Sunday.

    Orders placed Wed afternoon-Saturday midnight will receive delivery on the Sunday following Monday,

  • Can I share an account if orders are delivered to the same address?

    Accounts can be shared as long as the modifications, dietary and dislikes apply to both users. If both users have different modifications then two accounts must be created. To avoid paying two delivery fees when both orders are going to the same address please email us at customerservice@cleancreations.net and we will give you a promo code for free shipping to be applied to one order. We do not require that both users rent 2 bags if the orders are going to the same address.

  • Do I get a discount if I refer a friend?

    YES! Thank you so much for spreading the word about our service! Please use your affiliate code to text, email or post on social media. Any time your code is used by friends and family you will get credit to put towards your meals!

  • What areas are in your delivery zone?

    We deliver in the New Orleans, Northshore and Baton Rouge area. If you have questions, please call (504) 309-5427 or (225) 615-7145 to confirm delivery in your area.

  • Can I pick up meals at Clean Creations?

    Yes! If you plan on picking up you do not have to pay a delivery fee or rent an insulated cooler. Just select “local pickup” at checkout and in the “delivery note section” specify that you would like a brown bag pickup. This will alert our staff to load your delivery in a paper bag instead of an insulated cooler. Pickup hours and location: Sunday 8-2/ Wednesday 10-6 1105 Lafayette st Gretna La 70053

  • I live in a gated community. Do I need to make arrangements for delivery?

    Yes. If you have a 24-hour guard, please register our business name with security so that we can deliver to your home. If you have a code or key, please provide the code or key in the “delivery note section” at checkout. If you are a new customer, please let us know about any delivery restrictions, special instructions or specifications in the “delivery note section” at checkout.

  • When are orders delivered?

    We deliver on Sunday and Wednesday. Deliveries begin at 5 a.m. and continue throughout the day. If you select one of our plans (Muscle Builder / Get Lean) all orders are automatically split into two separate deliveries. You’ll get one delivery on Sunday and the other delivery on Wednesday. Please note: any order placed before Thursday will be delivered the immediate Sunday.

    If you select A La Carte meals for delivery:
    * Orders placed by midnight Tuesday-Thursday will be delivered on Sunday.
    * Orders placed by midnight Friday-Monday are delivered on Wednesday.


    Please call (504) 309-5427 or (225) 615-7145 if you have any questions about the delivery system.

  • I didn’t receive my delivery. What happened?

    If you missed a delivery, please call (504) 309-5427 or (225) 615-7145. There are several reasons you may not receive a delivery. Our driver may not be able to access your home, non-payment, a scheduled hold, and unexpected circumstances may cause delivery delays.

  • Can you deliver at a specific time?

    No. Because we’re growing and signing on new customers every week, our delivery routes and schedule varies. The good news? Our insulated delivery bags and ice packs are equipped to withstand even the most brutal Louisiana weather. Your delivery will be fresh and ready to eat whatever the time of day.

  • What do I do with the insulated cooler bag?

    Please leave the bag containing the ice packs outside the night before your scheduled delivery day. This means you’ll leave the bag outside Saturday night if you have a Sunday delivery, and Tuesday night if delivery is Wednesday. We collect the bags and ice packs and leave your meals in a new insulated bag. In the event that we deliver to you and we are unable to retrieve a bag upon dropping a new bag there is a $5 bag fee. Please see BAG POLICY for details regarding bag/ ice packs/ fees.

  • Why is there a deposit for the insulated cooler bag?

    We charge a one-time, refundable $40 bag deposit when you sign up. At the end of service, all cooler bags and ice packs must be returned or picked up by Clean Creations. A $40 per bag fee will be billed to the account upon closing if bags are not returned.

    If all bags are retrieved on the first attempt, we will refund $30.00 of the bag deposit; the remaining $10.00 is our pick-up fee. If we have to schedule additional attempts to pick up the bag, we will deduct $10.00 from the deposit per attempt.

    Initial last bag pick up fee is $10.00; customer refund is $30.00
    2nd attempt is $10.00; customer refund is $20.00
    3rd attempt is $20.00; customer refund is $10.00

    If you would like the full $40 refunded you can drop off your cooler to our facility (1105 Lafayette st Gretna La 70053)

  • Can I leave the insulated bags outside, or have them delivered to an outside refrigerator?

    No. Due to the specialized requirements for delivery, we are not able to unload bags into an outdoor refrigerator. Our insulated bags and ice packs have been rigorously tested to ensure food is kept at a safe temperature. Bags are also zip-tied to ensure the food has not been tampered with.

  • Can I request to have the bag placed in a particular location at delivery?

    Yes. Please let us know about any delivery restrictions, special instructions or specifications in the "delivery note section" at checkout.

  • What happens if I forget to leave the bag outside?

    We will note the missed bag on your account and complete the delivery. Please leave both bags outside for your next scheduled delivery.

  • Who do I contact if I’m having issues with my delivery?

    Please call (504) 309-5427 or (225) 615-7145 or e-mail deliveries@cleancreations.net.

  • Who do I contact if the meals in my bag are not correct?

    This may be a packaging error, or your order may be incorrect in the system. Please call (504) 309-5427 or (225) 615-7145, or e-mail customerservice@cleancreations.net to notify us of the error.

  • I’m vegetarian / pescetarian. What meal plans or options do you offer?

    We pride ourselves on being able to customize meals for people with dietary restrictions. After you have selected your plan (a la carte, muscle builder or get lean) you will get the option to select dietary restrictions. Just select the diet restriction that applies to you and save. If you have immediate questions, please contact us at custom@cleancreations.net.

  • I have food allergies. Can you adjust meals or menus to accommodate?

    Yes! We always do our best to accommodate dietary needs and restrictions, including food allergies. Once your order has been placed stay logged into your account and go to “my account” from here click on “view/edit diet restrictions” From here select any food allergies or dislikes that may apply to your preferences and save. We will customize your meal according to the diet preferences that have been selected. Please keep in mind that the menu that is published on our site will not visually changed based off of your preferences, but we will customize your meals accordingly. If you have immediate questions, please e-mail custom@cleancreations.net.

  • Do you offer gluten-free, paleo, vegetarian, and vegan meals?

    Yes, we do! This is what sets Clean Creations apart from the rest. We customize meals for people with dietary restrictions, whether you’re eating gluten-free, trying out a paleo diet, or require vegetarian or vegan meals.

  • I'm a "selective" eater. Okay. I’m kind’ve picky about certain foods. Can you adjust meals or menus to accommodate?

    We've found the best way to work with our "selective" eaters is to allow three "dislikes" per account. You can add "dislikes" to your account at any point. Log into your account and go to "my account" from here click on "view/edit diet restrictions" From here select any food allergies or dislikes that may apply to your preferences and save

  • Can I have a recurring order delivered every week?

    Yes! Simply select “Recurring Order” during the ordering process (only get lean and muscle builder can be made recurring). Your order will be delivered weekly until you cancel your plan. Please note: Your card will always process on a Thursday so all changes or amendments must be made prior to this day. We will stop deliveries when we receive written notice of the cancellation, but you may continue to receive an order that is already in production before the cancellation is received.

  • Can I put my account on hold while I’m out of town or don’t need meals delivered?

    Yes. E-mail changes@cleancreations.net with your hold request. Please include the name(s) on the account, the date you want delivery stopped, and the date you want deliveries to resume. Please remember: we only deliver on Sunday and Wednesday.

  • What are my payment options?

    We accept all major credit cards or debit cards, including Visa, MasterCard, Discover, and American Express. If you have a specific request for cash or check payments, you can make arrangements with our sales coordinator when you set up the account, or e-mail sales@cleancreations.net.

  • Order Details

    Delivery 1: Feb 24, 2019
    Add 6 Item(s) To your Cart and Qualify For Split Delivery
    CHECKOUT Due Today: $0
    FORGOT PASSWORD ?
    Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
    We do not share your personal details with anyone.